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PrimeCare Medical Group Resources

PrimeCare Resources

Healthcare resources just for you

Navigating healthcare for you and your family can be overwhelming but at PrimeCare, we give you the resources to make it faster, easier and more enjoyable to get support – inside and outside the office. Our in-house support team is here to guide you through questions about billing, finding specialists, insurance, and more.

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Office Policies

Late Cancellations & Appointment No-Shows

It is the policy of PrimeCare Medical Group to monitor and manage appointment late cancellations and no-shows. This is necessary to ensure that we are able to provide timely access for all patients to our providers. Undue numbers of unutilized appointments delays necessary medical care for patients.

Scheduled appointments must be cancelled or rescheduled at least 24 hours prior to the scheduled appointment time. Any patient who fails to arrive for a scheduled appointment without canceling the appointment at least 24 hours prior to the scheduled time will be assessed a $50 fee.

Insurance

Medical Plans

Our doctors are contracted with most major health insurance companies and participate in the plans these companies offer. Please call us if you have any questions about which plans our physicians participate in.

  • Aetna
  • Assurant Health
  • Beech Street
  • Benefit Planners
  • BlueCross BlueShield
  • Cigna
  • First Health
  • Great West
  • Humana
  • Medicare
  • M Health (MHHNP)
  • PHCS
  • Tricare
  • Unicare
  • United Healthcare

Payment Options

If you have medical insurance, please provide that information to our staff when you make your appointment. We will verify your eligibility and file a claim on your behalf.

Providing your insurance information in advance will help speed you through check in at the time of your appointment.

Copays, coinsurance and deductibles are due at the time of service. Not all services, even those most people consider routine, will be covered by every insurance plan. If you have questions about specific benefits, please contact your insurance carrier. Services not covered by your insurance plan are the patient’s responsibility.

We do not accept Medicaid, Workers Compensation, Auto Insurance or Letters of Protection.

For your convenience, we accept major credit cards, checks, or cash.

New Patient Forms

Before visiting our office for the first time, please print out the forms below and fill in the appropriate information. This is for your convenience on your first visit and allows us to serve you more efficiently.

HIPAA Privacy Authorization Form
Download
Late Cancellation / No Show Policy
Download
Authorization for the Treatment of a Minor Form
Download
New Patient Form

Please go to the patient portal and fill in your information online. If you do not have a login and a password, please call the office and they will provide you with one.

Download
Medical Records Release to PrimeCare Form

This form authorizes another healthcare provider to release medical records to PrimeCare Medical Group.

Download
Medical Records Release to Another Doctor Form

This form authorizes PrimeCare Medical Group to release medical records to another healthcare provider.

Download
Notice of Privacy Practices – Memorial City

This policy notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. If you have any questions about this notice, please contact us directly. This notice describes the privacy practices at PrimeCare Medical Group in Memorial City.

Download
Download
Notice of Privacy Practices – Katy

This policy notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. If you have any questions about this notice, please contact us directly. This notice describes the privacy practices at PrimeCare Medical Group in Katy.

Patient Responsibility Agreement for Controlled Substance Prescriptions

This policy notice describes your responsibilities as a patient for receiving prescribed controlled substance medications to help manage a medical condition. Controlled substance medications are very useful but have a high potential for misuse and are, therefore, closely controlled by local, state and federal governments.

Please review this agreement carefully.  

Download

Frequently Asked Questions

What are the PrimeCare office hours?

PrimeCare Medical Group’s Memorial City Location office hours are Monday through Thursday 8:30am – 5:00pm, Friday 8:30am – 4:00pm, and Saturday 8:00am – 12:00pm.

The Katy Location office hours are Monday through Thursday 8:30am – 5:00pm, Friday 8:00am – 4:00pm, and Saturday 8:00am – 12:00pm.

How do I book an appointment?

New patients can request appointments by phone at (713)464-9939 or online.

Established patients can request appointments by phone at (713)464-9939 or through our online patient portal.

Patients are seen on an appointment basis. Our appointment desk will gladly assist you during regular office hours at to schedule an appointment time.

We encourage you to schedule routine appointments with your established physician. However, should an occasion arise when your doctor is unavailable, please feel confident in scheduling an appointment with any of our providers.

Appointments are usually available on a same-day or next-day basis. Patients with acute illness will receive priority treatment. Patients who walk in without an appointment may not always be able to be seen that day and will be encouraged to make an appointment.

What if I have an after-hours emergency?

A physician is available for urgent medical problems at all times when the office is closed. The on-call doctor can be reached through our answering service by calling our regular office number at (713)464-9939 and following the directions. Please use discretion when calling after-hours as this is for urgent medical problems only.

In cases of medical emergencies, call 911 or go directly to the nearest emergency room.

What insurance plans does PrimeCare Medical Group accept?

PrimeCare Medical Group participates with most major insurance companies. If you have medical insurance, please provide that information to our staff when you check-in for your appointment. We will be happy to file claims with your insurance company on your behalf. Please be advised that different insurance companies may cover different services, and some services you might assume to be covered may not actually be covered. Please contact your individual insurance company regarding specific items and questions.

Click here to see the current list of insurance plans we accept.

How can I refill my prescription?

It is our policy to fill routine prescriptions during scheduled office visits. It is our intention to provide you with sufficient medication until you need to return for your next visit. Please contact your pharmacist if you have additional refills remaining on your prescriptions. Refill requests by telephone or fax to PrimeCare Medical Group will not be honored if you have not been seen in the office within a reasonable time relating to your medical condition.

Narcotics and most controlled medications will not be prescribed or refilled over the phone.

Refills of controlled substances are subject to certain conditions. Learn more about patient responsibility for controlled substance prescriptions.

How can I get a referral to a specialist?

Some insurance plans require that specialist referrals be provided by a primary care physician. Our policy is that an office visit is required for all new referrals to a physician or for medical conditions for which you have not been seen in our office. This policy is to familiarize your primary care physician with your medical condition and to improve communication between your PCP and specialist.

Why Did I Get a Medical Bill?

The Texas Medical Association has written this guide to help patients understand why they are getting bills for medical services.

Additional Resources